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  3. Equifax wiped out his credit score — and a little-known policy means he can't get it back

Equifax wiped out his credit score — and a little-known policy means he can't get it back

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  • R This user is from outside of this forum
    R This user is from outside of this forum
    randalthor@lemmy.ca
    wrote on last edited by
    #1

    Equifax refused to restore his credit score or explain why it dropped to zero, until Go Public started asking questions.

    Only then did the company point to its little-known policy: If a credit file sits inactive, the consumer may be labelled “unscoreable” and their score reset to zero. Tregear says the last time he checked, before it disappeared, his score was around a more respectable 700.

    Go Public has since found a major flaw in consumer protection rules — that there are no laws or oversight on how credit scores are calculated, leaving credit bureaus to do what they want.

    Consumer advocate Geoff White says that gives credit bureaus too much power, with no transparency.

    S D B B T 8 Replies Last reply
    36
    • R randalthor@lemmy.ca

      Equifax refused to restore his credit score or explain why it dropped to zero, until Go Public started asking questions.

      Only then did the company point to its little-known policy: If a credit file sits inactive, the consumer may be labelled “unscoreable” and their score reset to zero. Tregear says the last time he checked, before it disappeared, his score was around a more respectable 700.

      Go Public has since found a major flaw in consumer protection rules — that there are no laws or oversight on how credit scores are calculated, leaving credit bureaus to do what they want.

      Consumer advocate Geoff White says that gives credit bureaus too much power, with no transparency.

      S This user is from outside of this forum
      S This user is from outside of this forum
      skozzii@lemmy.ca
      wrote on last edited by
      #2

      If you fully pay off a debt that negatively impacted your credit, once paid, it should no longer hurt your score.

      Credit scores should only be negatively impacted if you don’t pay it back, and they have to write it off or take collective action.

      I have seen too many credit scores ruined by a few missed payments and its very silly.

      I T D 3 Replies Last reply
      4
      • R randalthor@lemmy.ca

        Equifax refused to restore his credit score or explain why it dropped to zero, until Go Public started asking questions.

        Only then did the company point to its little-known policy: If a credit file sits inactive, the consumer may be labelled “unscoreable” and their score reset to zero. Tregear says the last time he checked, before it disappeared, his score was around a more respectable 700.

        Go Public has since found a major flaw in consumer protection rules — that there are no laws or oversight on how credit scores are calculated, leaving credit bureaus to do what they want.

        Consumer advocate Geoff White says that gives credit bureaus too much power, with no transparency.

        D This user is from outside of this forum
        D This user is from outside of this forum
        daryl@lemmy.ca
        wrote on last edited by
        #3

        Surely this comes under the topic ‘Identity Theft’?

        By reducing his score to zero, effectively wiping out his entire credit history, they have completely stolen his identity and taken it completely away from him?

        1 Reply Last reply
        9
        • S skozzii@lemmy.ca

          If you fully pay off a debt that negatively impacted your credit, once paid, it should no longer hurt your score.

          Credit scores should only be negatively impacted if you don’t pay it back, and they have to write it off or take collective action.

          I have seen too many credit scores ruined by a few missed payments and its very silly.

          I This user is from outside of this forum
          I This user is from outside of this forum
          i_has_a_hat@lemmy.world
          wrote on last edited by
          #4

          This is not that. He didn’t miss any payments. They just said “Hmm, looks like you haven’t used your credit in a while. We’re just gonna go ahead and set your score to zero then.”

          1 Reply Last reply
          7
          • R randalthor@lemmy.ca

            Equifax refused to restore his credit score or explain why it dropped to zero, until Go Public started asking questions.

            Only then did the company point to its little-known policy: If a credit file sits inactive, the consumer may be labelled “unscoreable” and their score reset to zero. Tregear says the last time he checked, before it disappeared, his score was around a more respectable 700.

            Go Public has since found a major flaw in consumer protection rules — that there are no laws or oversight on how credit scores are calculated, leaving credit bureaus to do what they want.

            Consumer advocate Geoff White says that gives credit bureaus too much power, with no transparency.

            D This user is from outside of this forum
            D This user is from outside of this forum
            daryl@lemmy.ca
            wrote on last edited by
            #5

            How can this post created in the ‘Canada’ community be cross posted into the ‘Canada’ community? Somehow the same post got ‘created’ twice in the same community.

            R 1 Reply Last reply
            1
            • S skozzii@lemmy.ca

              If you fully pay off a debt that negatively impacted your credit, once paid, it should no longer hurt your score.

              Credit scores should only be negatively impacted if you don’t pay it back, and they have to write it off or take collective action.

              I have seen too many credit scores ruined by a few missed payments and its very silly.

              T This user is from outside of this forum
              T This user is from outside of this forum
              tleb@lemmy.ca
              wrote on last edited by
              #6

              I have seen too many credit scores ruined by a few missed payments and its very silly.

              Very unlikely unless they already had a shaky credit history.

              I closed my oldest credit card a bit ago, and it just dented my score by 30 for a few months before rebounding. I also missed a payment once (thought I had auto pay on, I didn’t) and as far as I remember it didn’t change my score.

              H 1 Reply Last reply
              0
              • T tleb@lemmy.ca

                I have seen too many credit scores ruined by a few missed payments and its very silly.

                Very unlikely unless they already had a shaky credit history.

                I closed my oldest credit card a bit ago, and it just dented my score by 30 for a few months before rebounding. I also missed a payment once (thought I had auto pay on, I didn’t) and as far as I remember it didn’t change my score.

                H This user is from outside of this forum
                H This user is from outside of this forum
                hellsbelle@sh.itjust.works
                wrote on last edited by
                #7

                Very unlikely unless they already had a shaky credit history.

                The article says different.

                I also missed a payment once (thought I had auto pay on, I didn’t) and as far as I remember it didn’t change my score.

                You have to miss two payments (of any kind, not just a credit card) within a 12-month period for it to affect your credit score.

                T 1 Reply Last reply
                1
                • H hellsbelle@sh.itjust.works

                  Very unlikely unless they already had a shaky credit history.

                  The article says different.

                  I also missed a payment once (thought I had auto pay on, I didn’t) and as far as I remember it didn’t change my score.

                  You have to miss two payments (of any kind, not just a credit card) within a 12-month period for it to affect your credit score.

                  T This user is from outside of this forum
                  T This user is from outside of this forum
                  tleb@lemmy.ca
                  wrote on last edited by
                  #8

                  You have to miss two payments (of any kind, not just a credit card) within a 12-month period for it to affect your credit score.

                  Yes of course it would, why wouldn’t it? If they couldn’t recover/rebound from that, then their history is already iffy

                  1 Reply Last reply
                  0
                  • R randalthor@lemmy.ca

                    Equifax refused to restore his credit score or explain why it dropped to zero, until Go Public started asking questions.

                    Only then did the company point to its little-known policy: If a credit file sits inactive, the consumer may be labelled “unscoreable” and their score reset to zero. Tregear says the last time he checked, before it disappeared, his score was around a more respectable 700.

                    Go Public has since found a major flaw in consumer protection rules — that there are no laws or oversight on how credit scores are calculated, leaving credit bureaus to do what they want.

                    Consumer advocate Geoff White says that gives credit bureaus too much power, with no transparency.

                    B This user is from outside of this forum
                    B This user is from outside of this forum
                    bcsven@lemmy.ca
                    wrote on last edited by bcsven@lemmy.ca
                    #9

                    This happened to my wife too. She had super high rating like whatever the highest is 790? 800? She bought a telus phone and plan. They didn’t have coverage where she lived, Telus blamed the phone, the phone manufacturer said it was the service carrier. She cancelled her account because she couldn’t use it, so they charged her $300 cancellation fee. She refused to pay so it went to collections. She negotiated with collections to pay it and restore her credit that was suffering. Whatever they did ended up being a complete reset to 0, we only found out when applying for a mortgage and they were like, no you have no credit at all, like you never existed.

                    setVeryLoud(true);I D 2 Replies Last reply
                    4
                    • B bcsven@lemmy.ca

                      This happened to my wife too. She had super high rating like whatever the highest is 790? 800? She bought a telus phone and plan. They didn’t have coverage where she lived, Telus blamed the phone, the phone manufacturer said it was the service carrier. She cancelled her account because she couldn’t use it, so they charged her $300 cancellation fee. She refused to pay so it went to collections. She negotiated with collections to pay it and restore her credit that was suffering. Whatever they did ended up being a complete reset to 0, we only found out when applying for a mortgage and they were like, no you have no credit at all, like you never existed.

                      setVeryLoud(true);I This user is from outside of this forum
                      setVeryLoud(true);I This user is from outside of this forum
                      setVeryLoud(true);
                      wrote on last edited by
                      #10

                      The highest I think is 900, I’m capped at 835 because I don’t own a house.

                      The whole thing is a system to keep poor people poor.

                      B 1 Reply Last reply
                      7
                      • R randalthor@lemmy.ca

                        Equifax refused to restore his credit score or explain why it dropped to zero, until Go Public started asking questions.

                        Only then did the company point to its little-known policy: If a credit file sits inactive, the consumer may be labelled “unscoreable” and their score reset to zero. Tregear says the last time he checked, before it disappeared, his score was around a more respectable 700.

                        Go Public has since found a major flaw in consumer protection rules — that there are no laws or oversight on how credit scores are calculated, leaving credit bureaus to do what they want.

                        Consumer advocate Geoff White says that gives credit bureaus too much power, with no transparency.

                        B This user is from outside of this forum
                        B This user is from outside of this forum
                        brightandshinyobject@lemmy.world
                        wrote on last edited by
                        #11

                        Credit scores are a scam. I’ve been unemployed for a year and my credit score has never been higher.

                        1 Reply Last reply
                        9
                        • R randalthor@lemmy.ca

                          Equifax refused to restore his credit score or explain why it dropped to zero, until Go Public started asking questions.

                          Only then did the company point to its little-known policy: If a credit file sits inactive, the consumer may be labelled “unscoreable” and their score reset to zero. Tregear says the last time he checked, before it disappeared, his score was around a more respectable 700.

                          Go Public has since found a major flaw in consumer protection rules — that there are no laws or oversight on how credit scores are calculated, leaving credit bureaus to do what they want.

                          Consumer advocate Geoff White says that gives credit bureaus too much power, with no transparency.

                          T This user is from outside of this forum
                          T This user is from outside of this forum
                          toastmeister@lemmy.ca
                          wrote on last edited by
                          #12

                          Renting is now better than owning. Buying is better than leasing. So nothing of value was lost, and a noose was avoided.

                          1 Reply Last reply
                          0
                          • setVeryLoud(true);I setVeryLoud(true);

                            The highest I think is 900, I’m capped at 835 because I don’t own a house.

                            The whole thing is a system to keep poor people poor.

                            B This user is from outside of this forum
                            B This user is from outside of this forum
                            bcsven@lemmy.ca
                            wrote on last edited by
                            #13

                            Which is weird right. No debt, lower score

                            setVeryLoud(true);I 1 Reply Last reply
                            2
                            • D daryl@lemmy.ca

                              How can this post created in the ‘Canada’ community be cross posted into the ‘Canada’ community? Somehow the same post got ‘created’ twice in the same community.

                              R This user is from outside of this forum
                              R This user is from outside of this forum
                              ragepaw@lemmy.ca
                              wrote on last edited by
                              #14

                              Because you are not the customer. It doesn’t score for you, it scores the potential a lender can make money off of you.

                              D 1 Reply Last reply
                              1
                              • B bcsven@lemmy.ca

                                Which is weird right. No debt, lower score

                                setVeryLoud(true);I This user is from outside of this forum
                                setVeryLoud(true);I This user is from outside of this forum
                                setVeryLoud(true);
                                wrote on last edited by
                                #15

                                Debt = good little consumer = higher score

                                I have an ultra low interest rate car loan I’m keeping alive strictly for the credit score benefits.

                                1 Reply Last reply
                                5
                                • B bcsven@lemmy.ca

                                  This happened to my wife too. She had super high rating like whatever the highest is 790? 800? She bought a telus phone and plan. They didn’t have coverage where she lived, Telus blamed the phone, the phone manufacturer said it was the service carrier. She cancelled her account because she couldn’t use it, so they charged her $300 cancellation fee. She refused to pay so it went to collections. She negotiated with collections to pay it and restore her credit that was suffering. Whatever they did ended up being a complete reset to 0, we only found out when applying for a mortgage and they were like, no you have no credit at all, like you never existed.

                                  D This user is from outside of this forum
                                  D This user is from outside of this forum
                                  daryl@lemmy.ca
                                  wrote on last edited by
                                  #16

                                  It never goes to zero because of bad debt. Even bankruptcy will never take it to zero. There is something very remiss about the ‘facts’ that you are trying to convince us are true.

                                  B 1 Reply Last reply
                                  0
                                  • R ragepaw@lemmy.ca

                                    Because you are not the customer. It doesn’t score for you, it scores the potential a lender can make money off of you.

                                    D This user is from outside of this forum
                                    D This user is from outside of this forum
                                    daryl@lemmy.ca
                                    wrote on last edited by
                                    #17

                                    Your response to my post makes absolutely no sense, unless you are a chatbot. My post has nothing to do with credit or a credit report, it has to do with a glitch in the coding of Lemmy itself. Two identical posts - posted at the same time by the same person using exactly the same URL and heading.

                                    1 Reply Last reply
                                    2
                                    • R randalthor@lemmy.ca

                                      Equifax refused to restore his credit score or explain why it dropped to zero, until Go Public started asking questions.

                                      Only then did the company point to its little-known policy: If a credit file sits inactive, the consumer may be labelled “unscoreable” and their score reset to zero. Tregear says the last time he checked, before it disappeared, his score was around a more respectable 700.

                                      Go Public has since found a major flaw in consumer protection rules — that there are no laws or oversight on how credit scores are calculated, leaving credit bureaus to do what they want.

                                      Consumer advocate Geoff White says that gives credit bureaus too much power, with no transparency.

                                      D This user is from outside of this forum
                                      D This user is from outside of this forum
                                      daryl@lemmy.ca
                                      wrote on last edited by
                                      #18

                                      Scary, reading some of the posts herein, how some people (many?) have absolutely no idea how credit reporting agencies or your credit score actually work. The term ‘clueless’ comes to mind.

                                      1 Reply Last reply
                                      1
                                      • S skozzii@lemmy.ca

                                        If you fully pay off a debt that negatively impacted your credit, once paid, it should no longer hurt your score.

                                        Credit scores should only be negatively impacted if you don’t pay it back, and they have to write it off or take collective action.

                                        I have seen too many credit scores ruined by a few missed payments and its very silly.

                                        D This user is from outside of this forum
                                        D This user is from outside of this forum
                                        daryl@lemmy.ca
                                        wrote on last edited by
                                        #19

                                        There are time limits built in to the algorithm for calculating your score, that are there because of the agencies themselves and by legislation. Even the negative effects of a bankruptcy completely clear after a given amount of time. One suspects, in fact, if this person DID have negative factors affecting their credit, it would not have been reset to zero. There would have been a timer clicking away to keep feeding the account algorithm with fresh data.

                                        1 Reply Last reply
                                        0
                                        • D daryl@lemmy.ca

                                          It never goes to zero because of bad debt. Even bankruptcy will never take it to zero. There is something very remiss about the ‘facts’ that you are trying to convince us are true.

                                          B This user is from outside of this forum
                                          B This user is from outside of this forum
                                          bcsven@lemmy.ca
                                          wrote on last edited by bcsven@lemmy.ca
                                          #20

                                          The bank said no credit at all. As if she had never started an account. Edit: just like article states score set to zero due to unscorable.

                                          Lol toxic dude blocked me. Figures

                                          You read the article right?

                                          When he checked his Equifax account, he saw his score had been wiped to zero — without warning or explanation.

                                          D 1 Reply Last reply
                                          0

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