I occasionally help an elderly neighbor get stuff done with their computer.
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I occasionally help an elderly neighbor get stuff done with their computer. And every single time, I walk away in incandescent rage at how hard we have made this stuff for people who have not spent their entire waking lives marinating in it
@jalefkowit @sjkilleen
Started with "hide the details from the user". No, don't(!), because now we even have experienced users who can't find what it is they need to resolve an issue
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Someone posted a reply saying that computers were harder in the past so it's fine they're hard now, which earned them an instant block. Thanks for identifying yourself as the kind of person I want nothing to do with
@jalefkowit well they're half-right. Computers were hard before GUIs became commonplace and mature.
But they conveniently glossed over the fact that there was a period of about 15 years when computers were easy. That ended when most companies that build software realized they could manipulate users instead of serving them, that they can ship "experiences" instead of tools.
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I occasionally help an elderly neighbor get stuff done with their computer. And every single time, I walk away in incandescent rage at how hard we have made this stuff for people who have not spent their entire waking lives marinating in it
Preach Brother! Preach!
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@jtonline They were bad in the old days, but it was more excusable then (IMO) because the whole field was so new. Everybody had to figure out from scratch what worked and what didn't. Plus computers were much slower and had less resources; there weren't CPU cycles available for things like nice interfaces.
Today we know what works and we have the resources to do it. We just don't, because someone can make more money by making things hard
@jalefkowit @jtonline It was surprising & fun when it worked.
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I occasionally help an elderly neighbor get stuff done with their computer. And every single time, I walk away in incandescent rage at how hard we have made this stuff for people who have not spent their entire waking lives marinating in it
@jalefkowit yup. I usually end the discussion by "it's given me a job" ahah.
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Someone posted a reply saying that computers were harder in the past so it's fine they're hard now, which earned them an instant block. Thanks for identifying yourself as the kind of person I want nothing to do with
@jalefkowit old computers didnβt have to deal with 2FA, Passkeys etc. on dozens of services just to start up your computer
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@jalefkowit Really?
Wanna go back to fucking around with IRQs and config.sys?
Installing Windows 3.1 from floppy disks?
Removing and re-adding TCP/IP from your dialup adapter in Windows 95 every week?
Screwing around with BBSs and BTX?
Getting printer drivers delivered by snail mail?
Bluescreens on a daily basis?
Reading the 300 page manual for Word Perfect?
All without Google?I think measured by the possibilities a modern system delivers it has become incredibly easy to use.
@thechris @jalefkowit Spot on, I couldn't agree more. The fact he blocked you over such an obvious statement tells me he doesn't have skin thick enough to be in IT very long.
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@jalefkowit @KentNavalesi This is a question of great and genuine interest to me.
My Apple ][+ was definitely a hard brick wall to somebody whoβd never used one. Also, any specific piece of software behaved in extremely limited, extremely consistent ways, so that once somebody had learned to use it, they could continue using it.
My first-gen iPhone was a miraculous device. I could hand it to somebody whoβd never used a touch screen or a βsmartβ phone of any kind, and they would β without exception! I tried this experiment multiple times! βΒ be able to figure out how to use it just by experimentation and intuition. I really donβt think thatβs true of iPhones now. But a current iPhone offers far more capabilities.
Were computers easier or harder in the past? Or just β’differentlyβ’ hard? How? Whose needs have we prioritized? Whose comfort?
@inthehands @jalefkowit @KentNavalesi
I feel like Word Processors (much less the OSes on which the would run) were definitely one of those things you had to outright LEARN. I remember the idiosyncrasies of WordPerfect's utter reliance on the Function Keys F1-F12, and every CTRL, ALT, SHIFT combo required to get to all the features functions (and don't get me started on [ESC} escape codes to format text for printing. It was harder, 100% to learn a Word Processor back in the day.
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I occasionally help an elderly neighbor get stuff done with their computer. And every single time, I walk away in incandescent rage at how hard we have made this stuff for people who have not spent their entire waking lives marinating in it
@jalefkowit I have been marinating in computer stuff since I was a teenager in 1965. It was a lot harder when you had to code your queries for punch cards and then wait until they ran it overnight, but early pc and Mac stuff wasnβt hard, and you had control and a manual for this and that you could study, because nobody was stupid enough to confuse expertise with intuition.
The 90s were an adventureβgoogle actually worked, and even Amazon used to be cool. Then things started to get harder by design and more cluttered with all those electronic hands reaching for your wallet.
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I occasionally help an elderly neighbor get stuff done with their computer. And every single time, I walk away in incandescent rage at how hard we have made this stuff for people who have not spent their entire waking lives marinating in it
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@Siff @jalefkowit @inthehands BART
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@jtonline They were bad in the old days, but it was more excusable then (IMO) because the whole field was so new. Everybody had to figure out from scratch what worked and what didn't. Plus computers were much slower and had less resources; there weren't CPU cycles available for things like nice interfaces.
Today we know what works and we have the resources to do it. We just don't, because someone can make more money by making things hard
@jalefkowit @jtonline I got a Masters in information science 25 years ago. The class that sticks with me most to this day is the one where we did real-life user testing.
The software industry needs to do a LOT more real-life user testing.
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I occasionally help an elderly neighbor get stuff done with their computer. And every single time, I walk away in incandescent rage at how hard we have made this stuff for people who have not spent their entire waking lives marinating in it
@jalefkowit @inthehands Dealing with/have dealt with aging parents. Completely agree.
Making it worse is no graceful way to limit the abilities of the device. Speaking particularly of Apple's Assistive Access mode, itβs a disaster. Not only are you forced into a completely different UI that works completely differently, there isnβt a way to βstepβ into it. Itβs all or nothing - which feels insulting to the user who just needs a little less on the screen. (1/2)
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I occasionally help an elderly neighbor get stuff done with their computer. And every single time, I walk away in incandescent rage at how hard we have made this stuff for people who have not spent their entire waking lives marinating in it
@jalefkowit
I had the same problem trying to find new computer games for an elderly relative. She had an old CD ROM with cars games that she liked but her latest laptop didn't have one and the games were coded for Windows 95 anyway.Everything I could find was SaaS crap that required online subscription, had in-game micro transactions, etc. Utter shite.
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@jalefkowit @KentNavalesi This is a question of great and genuine interest to me.
My Apple ][+ was definitely a hard brick wall to somebody whoβd never used one. Also, any specific piece of software behaved in extremely limited, extremely consistent ways, so that once somebody had learned to use it, they could continue using it.
My first-gen iPhone was a miraculous device. I could hand it to somebody whoβd never used a touch screen or a βsmartβ phone of any kind, and they would β without exception! I tried this experiment multiple times! βΒ be able to figure out how to use it just by experimentation and intuition. I really donβt think thatβs true of iPhones now. But a current iPhone offers far more capabilities.
Were computers easier or harder in the past? Or just β’differentlyβ’ hard? How? Whose needs have we prioritized? Whose comfort?
@inthehands @jalefkowit @KentNavalesi The latest iOS update really pissed me off. And you're so right about the older apple systems, they were intuitive.
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I occasionally help an elderly neighbor get stuff done with their computer. And every single time, I walk away in incandescent rage at how hard we have made this stuff for people who have not spent their entire waking lives marinating in it
@jalefkowit I teach future app developers and sysadmins and even for them make it a point to pre-configure the operating system on their laptops in the most distraction-free and unambiguous manner possible, so their early learning experience throws them fewer curve balls.
Something as simple as searching the main application launcher for a program or setting shouldn't also randomly pester users with celebrity news.
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@jalefkowit it's hard enough for people with 40 years of marinating.
@julianlawson @jalefkowit
I used to be marinated it in, then they charged what it was,- an old techie, me. I'm old and a techie -
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I occasionally help an elderly neighbor get stuff done with their computer. And every single time, I walk away in incandescent rage at how hard we have made this stuff for people who have not spent their entire waking lives marinating in it
@jalefkowit It isn't just us elders (80+ and 76) who need support. Spouse bought a charging base & companion power brick. The quick start guide had not one instruction, only safety precautions. The QR code provided a pictorial of the devices & ports. In my aggravated state I called tech support who emailed links to the real thing! All this so the on-screen device status could be read by their APP! At least the links worked.
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