Yes it’s dynamic range but the most common cause is listening to a source that’s been mixed for a centre vocal speaker.
It will play on a stereo (Left and right speakers only) but you will have very little vocals and lots of special fx.
This is also completely ignoring the us lack of lufs standards for advertising (apparent loudness.)
Not necessarily the end users fault. If the wrong audio source is selected/streamed then you are stuck. There are workarounds but no real solution