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  3. Still trying to figure out my website outages.

Still trying to figure out my website outages.

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mediawikiwordpressfedihelp
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  • Jürgen HubertJ Jürgen Hubert

    Still trying to figure out my website outages.

    To recap: I have two #MediaWiki wikis and one #WordPress site. And there seems to be _some_ background process which starts soon after 23:00 UTC (or 24:00 in France, where the servers are located) which puts such a strain on the website that I get a lot of "504" errors for a few hours. The exact duration is variable - sometimes it lasts for one or two hours, and sometimes it lasts way into the morning. But I cannot identify what causes it from the Apache logs - there is no clear, consistent trigger to be found there.

    Last time I asked customer support, they suggested that I check my plugins and background processes. But I don't know enough about website administration to know where to look.

    For what it's worth, my WordPress website uses the following plugins (all updated to the latest versions):

    ActivityPub
    Contact Form 7
    Include Mastodon Feed
    JM Twitter Cards
    Leaflet Map
    MC4WP: Mailchimp for WordPress
    TablePress
    WP DSGVO Tools (GDPR)

    The site is here:
    https://sunkencastles.com/

    The extensions on my wiki can be found here:
    https://wiki.sunkencastles.com/wiki/Special:Version

    Does _anyone_ have any idea what kinds of background processes on MediaWiki or WordPress might cause this kind of outage, and how I could check it?

    #FediHelp

    Ratsnake GamesR This user is from outside of this forum
    Ratsnake GamesR This user is from outside of this forum
    Ratsnake Games
    wrote last edited by
    #2

    @juergen_hubert How does your crontab look?

    Jürgen HubertJ 1 Reply Last reply
    0
    • Ratsnake GamesR Ratsnake Games

      @juergen_hubert How does your crontab look?

      Jürgen HubertJ This user is from outside of this forum
      Jürgen HubertJ This user is from outside of this forum
      Jürgen Hubert
      wrote last edited by juergen_hubert@mementomori.social
      #3

      @ratsnakegames

      # num@period delay(unused) name script...
      #
      # uncomment to purge files older than 7days in TMP
      #1@daily 0 purgetmp find /srv/data/tmp -type f -mtime +7 -delete > /dev/null

      The cron logs are empty.

      Ratsnake GamesR 2 Replies Last reply
      0
      • Jürgen HubertJ Jürgen Hubert

        Still trying to figure out my website outages.

        To recap: I have two #MediaWiki wikis and one #WordPress site. And there seems to be _some_ background process which starts soon after 23:00 UTC (or 24:00 in France, where the servers are located) which puts such a strain on the website that I get a lot of "504" errors for a few hours. The exact duration is variable - sometimes it lasts for one or two hours, and sometimes it lasts way into the morning. But I cannot identify what causes it from the Apache logs - there is no clear, consistent trigger to be found there.

        Last time I asked customer support, they suggested that I check my plugins and background processes. But I don't know enough about website administration to know where to look.

        For what it's worth, my WordPress website uses the following plugins (all updated to the latest versions):

        ActivityPub
        Contact Form 7
        Include Mastodon Feed
        JM Twitter Cards
        Leaflet Map
        MC4WP: Mailchimp for WordPress
        TablePress
        WP DSGVO Tools (GDPR)

        The site is here:
        https://sunkencastles.com/

        The extensions on my wiki can be found here:
        https://wiki.sunkencastles.com/wiki/Special:Version

        Does _anyone_ have any idea what kinds of background processes on MediaWiki or WordPress might cause this kind of outage, and how I could check it?

        #FediHelp

        Ruxbat! 🍉🦇R This user is from outside of this forum
        Ruxbat! 🍉🦇R This user is from outside of this forum
        Ruxbat! 🍉🦇
        wrote last edited by
        #4

        @juergen_hubert RE: log analysis, have you tried ingesting the logs, especially the access logs, into a tool like OpenSearch / Kibana and plotted them histographically? You can also slice them by endpoint, user agent, IP address, and other things that could show a mis-behaving scraper / bot, or some other site "accidentally" DDOSing you. Might be useful if you can't find a batch job that explains the load.

        Jürgen HubertJ 1 Reply Last reply
        0
        • Jürgen HubertJ Jürgen Hubert

          @ratsnakegames

          # num@period delay(unused) name script...
          #
          # uncomment to purge files older than 7days in TMP
          #1@daily 0 purgetmp find /srv/data/tmp -type f -mtime +7 -delete > /dev/null

          The cron logs are empty.

          Ratsnake GamesR This user is from outside of this forum
          Ratsnake GamesR This user is from outside of this forum
          Ratsnake Games
          wrote last edited by
          #5

          @juergen_hubert Are you occasionally awake and available at that time of day? If so, could you ssh onto your machine during this outage and run `top`?

          It will show you a list of all processes. SHIFT+P will sort them by CPU usage, SHIFT+M will sort by RAM usage.

          If nothing suspicious shows up immediately, could you please share screenshots of both lists?

          Jürgen HubertJ 1 Reply Last reply
          0
          • Ratsnake GamesR Ratsnake Games

            @juergen_hubert Are you occasionally awake and available at that time of day? If so, could you ssh onto your machine during this outage and run `top`?

            It will show you a list of all processes. SHIFT+P will sort them by CPU usage, SHIFT+M will sort by RAM usage.

            If nothing suspicious shows up immediately, could you please share screenshots of both lists?

            Jürgen HubertJ This user is from outside of this forum
            Jürgen HubertJ This user is from outside of this forum
            Jürgen Hubert
            wrote last edited by
            #6

            @ratsnakegames

            Not usually - this is way past my usual bed time. But maybe I should do this at some point.

            Ratsnake GamesR 1 Reply Last reply
            0
            • Jürgen HubertJ Jürgen Hubert

              @ratsnakegames

              Not usually - this is way past my usual bed time. But maybe I should do this at some point.

              Ratsnake GamesR This user is from outside of this forum
              Ratsnake GamesR This user is from outside of this forum
              Ratsnake Games
              wrote last edited by
              #7

              @juergen_hubert i can probably figure out a command that lets you schedule that stuff, one moment

              Ratsnake GamesR 1 Reply Last reply
              0
              • Ruxbat! 🍉🦇R Ruxbat! 🍉🦇

                @juergen_hubert RE: log analysis, have you tried ingesting the logs, especially the access logs, into a tool like OpenSearch / Kibana and plotted them histographically? You can also slice them by endpoint, user agent, IP address, and other things that could show a mis-behaving scraper / bot, or some other site "accidentally" DDOSing you. Might be useful if you can't find a batch job that explains the load.

                Jürgen HubertJ This user is from outside of this forum
                Jürgen HubertJ This user is from outside of this forum
                Jürgen Hubert
                wrote last edited by
                #8

                @ruxbat

                I did some scraper analysis last year, and while they are a persistent nuisance, their load tends to vary a lot. The consistency of the time period has led me to suspect that this is an inside problem.

                Ratsnake GamesR 1 Reply Last reply
                0
                • Ratsnake GamesR Ratsnake Games

                  @juergen_hubert i can probably figure out a command that lets you schedule that stuff, one moment

                  Ratsnake GamesR This user is from outside of this forum
                  Ratsnake GamesR This user is from outside of this forum
                  Ratsnake Games
                  wrote last edited by
                  #9

                  @juergen_hubert `echo "top -b -n 5 > processes.txt" | at 23:15` (without the backticks!)

                  You might have to install `at` first (with `apt install at` if you're on Ubuntu) and change the timestamp to 00:15 if your server is running on French time

                  Ratsnake GamesR Jürgen HubertJ 2 Replies Last reply
                  0
                  • Ratsnake GamesR Ratsnake Games

                    @juergen_hubert `echo "top -b -n 5 > processes.txt" | at 23:15` (without the backticks!)

                    You might have to install `at` first (with `apt install at` if you're on Ubuntu) and change the timestamp to 00:15 if your server is running on French time

                    Ratsnake GamesR This user is from outside of this forum
                    Ratsnake GamesR This user is from outside of this forum
                    Ratsnake Games
                    wrote last edited by
                    #10

                    @juergen_hubert Output should look like this:

                    Link Preview Image
                    Jürgen HubertJ 1 Reply Last reply
                    0
                    • Ratsnake GamesR Ratsnake Games

                      @juergen_hubert Output should look like this:

                      Link Preview Image
                      Jürgen HubertJ This user is from outside of this forum
                      Jürgen HubertJ This user is from outside of this forum
                      Jürgen Hubert
                      wrote last edited by
                      #11

                      @ratsnakegames

                      Thanks! I'll try this on the weekend.

                      Ratsnake GamesR 1 Reply Last reply
                      0
                      • Jürgen HubertJ Jürgen Hubert

                        @ratsnakegames

                        Thanks! I'll try this on the weekend.

                        Ratsnake GamesR This user is from outside of this forum
                        Ratsnake GamesR This user is from outside of this forum
                        Ratsnake Games
                        wrote last edited by
                        #12

                        @juergen_hubert Remember to check your system time with `date` before, so your job doesn't end up an hour late or early.

                        (France is in the same time zone as Germany! Since you mentioned your server was off by one hour, I assume it is running on UTC. Pretty common for Linux servers.)

                        1 Reply Last reply
                        0
                        • Jürgen HubertJ Jürgen Hubert

                          @ruxbat

                          I did some scraper analysis last year, and while they are a persistent nuisance, their load tends to vary a lot. The consistency of the time period has led me to suspect that this is an inside problem.

                          Ratsnake GamesR This user is from outside of this forum
                          Ratsnake GamesR This user is from outside of this forum
                          Ratsnake Games
                          wrote last edited by
                          #13

                          @juergen_hubert Yeah, that sounds like a solid conclusion.

                          1 Reply Last reply
                          0
                          • Jürgen HubertJ Jürgen Hubert

                            @ratsnakegames

                            # num@period delay(unused) name script...
                            #
                            # uncomment to purge files older than 7days in TMP
                            #1@daily 0 purgetmp find /srv/data/tmp -type f -mtime +7 -delete > /dev/null

                            The cron logs are empty.

                            Ratsnake GamesR This user is from outside of this forum
                            Ratsnake GamesR This user is from outside of this forum
                            Ratsnake Games
                            wrote last edited by
                            #14

                            @juergen_hubert In addition, you should also check the crontab for the user that is running the webserver. E. g. `crontab -u apache -l`, assuming your webserver is running under the user `apache`.

                            1 Reply Last reply
                            0
                            • Jürgen HubertJ Jürgen Hubert

                              Still trying to figure out my website outages.

                              To recap: I have two #MediaWiki wikis and one #WordPress site. And there seems to be _some_ background process which starts soon after 23:00 UTC (or 24:00 in France, where the servers are located) which puts such a strain on the website that I get a lot of "504" errors for a few hours. The exact duration is variable - sometimes it lasts for one or two hours, and sometimes it lasts way into the morning. But I cannot identify what causes it from the Apache logs - there is no clear, consistent trigger to be found there.

                              Last time I asked customer support, they suggested that I check my plugins and background processes. But I don't know enough about website administration to know where to look.

                              For what it's worth, my WordPress website uses the following plugins (all updated to the latest versions):

                              ActivityPub
                              Contact Form 7
                              Include Mastodon Feed
                              JM Twitter Cards
                              Leaflet Map
                              MC4WP: Mailchimp for WordPress
                              TablePress
                              WP DSGVO Tools (GDPR)

                              The site is here:
                              https://sunkencastles.com/

                              The extensions on my wiki can be found here:
                              https://wiki.sunkencastles.com/wiki/Special:Version

                              Does _anyone_ have any idea what kinds of background processes on MediaWiki or WordPress might cause this kind of outage, and how I could check it?

                              #FediHelp

                              Derk-Jan 💙💛🇺🇦T This user is from outside of this forum
                              Derk-Jan 💙💛🇺🇦T This user is from outside of this forum
                              Derk-Jan 💙💛🇺🇦
                              wrote last edited by
                              #15

                              @juergen_hubert 504 means that the server in front of mediawiki (the http gateway that handles https encryption for instance) cannot reach mediawiki.
                              Is this shared infra, or isolated ?

                              Jürgen HubertJ 1 Reply Last reply
                              0
                              • Derk-Jan 💙💛🇺🇦T Derk-Jan 💙💛🇺🇦

                                @juergen_hubert 504 means that the server in front of mediawiki (the http gateway that handles https encryption for instance) cannot reach mediawiki.
                                Is this shared infra, or isolated ?

                                Jürgen HubertJ This user is from outside of this forum
                                Jürgen HubertJ This user is from outside of this forum
                                Jürgen Hubert
                                wrote last edited by
                                #16

                                @TheDJ

                                I am paying gandi.net for hosting VMs.

                                1 Reply Last reply
                                0
                                • Ratsnake GamesR Ratsnake Games

                                  @juergen_hubert `echo "top -b -n 5 > processes.txt" | at 23:15` (without the backticks!)

                                  You might have to install `at` first (with `apt install at` if you're on Ubuntu) and change the timestamp to 00:15 if your server is running on French time

                                  Jürgen HubertJ This user is from outside of this forum
                                  Jürgen HubertJ This user is from outside of this forum
                                  Jürgen Hubert
                                  wrote last edited by
                                  #17

                                  @ratsnakegames

                                  Unfortunately, it seems I don't have the permissions to install at.

                                  Maybe I'll bother customer service again.

                                  Ratsnake GamesR 1 Reply Last reply
                                  0
                                  • Jürgen HubertJ Jürgen Hubert

                                    @ratsnakegames

                                    Unfortunately, it seems I don't have the permissions to install at.

                                    Maybe I'll bother customer service again.

                                    Ratsnake GamesR This user is from outside of this forum
                                    Ratsnake GamesR This user is from outside of this forum
                                    Ratsnake Games
                                    wrote last edited by
                                    #18

                                    @juergen_hubert You don't have root access? Does `sudo apt install at` work?

                                    Jürgen HubertJ 1 Reply Last reply
                                    0
                                    • Ratsnake GamesR Ratsnake Games

                                      @juergen_hubert You don't have root access? Does `sudo apt install at` work?

                                      Jürgen HubertJ This user is from outside of this forum
                                      Jürgen HubertJ This user is from outside of this forum
                                      Jürgen Hubert
                                      wrote last edited by
                                      #19

                                      @ratsnakegames

                                      Nope, this seems to be restricted by the hosting provider.

                                      1 Reply Last reply
                                      0

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